1.         PURPOSE

1.1     The purpose of this procedure is to insure all grievances are handled in an efficient and fair manner.

2.         PROCEDURE

2.1     When a homeowner has a grievance, a Savannah Way Suggestion and Grievance Form (Henceforth referred to as the “Form”) shall be completed.

2.2     The Form shall be turned in to a Board Member or placed in the Suggestion Box located in the pool clubhouse.

2.3     All grievances will be responded to in the order they were received. The order will be based on the date the Board Member receives the Form.

2.4     Upon receiving the Form, the Board of Directors will assign the grievance a number and respond to the homeowner with the following information:

§       The grievance number.

§       The date the Form was received.

§       The subsequent Board Meeting date.

§        Expected response time period.

2.5     The Board of Directors will investigate the grievance by the subsequent Board of Directors meeting.

2.6     Depending on the scope of the grievance, the homeowner may be asked to clarify the grievance before or during the Board of Director’s meeting.

2.7     The Board of Directors shall respond to the grievance within 10 days after the Board of Director’s meeting.

2.8     The response will be documented and mailed or emailed to the homeowner. A verbal response may accompany the decision.

2.9     All suggestions will be given due consideration.